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Privacy Policy

Privacy Policy

Last Updated: December 20, 2024

Welcome to rent-me.app. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information. By using rent-me.app, you agree to the practices described in this policy.

Part 1: Introduction and Information We Collect

1. Introduction

1.1 Commitment to Privacy:
rent-me.app ("we," "our," or "us") is committed to protecting the privacy of its users ("you," "your"). This Privacy Policy outlines our practices for handling personal and non-personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1.2 Scope of Policy:
This Privacy Policy applies to all users of rent-me.app, including Guests, Hosts, and visitors to our platform. It explains:

  • What information we collect.
  • How we use, share, and store your information.
  • Your rights regarding your data.

2. Information We Collect

2.1 Personal Information:
We may collect the following personal information from you:

  • Account Information: Name, email address, phone number, and profile details.
  • Transaction Details: Payment information, billing address, and booking history.
  • Identity Verification: Government-issued ID, date of birth, and photo (where required).

2.2 Non-Personal Information:
We may also collect non-personal data such as:

  • IP address, browser type, and device information.
  • Usage statistics and interaction logs (e.g., pages viewed, time spent on the platform).

2.3 Information from Third Parties:
We may collect information about you from third-party sources, including:

  • Payment processors to confirm transaction details.
  • Social media platforms if you link your account.

2.4 Cookies and Tracking Technologies:
Our platform uses cookies and similar technologies to collect data about your browsing behavior, preferences, and interactions with our website.

Part 2: How We Use Your Information and How We Share Your Information

3. How We Use Your Information

3.1 To Facilitate Transactions:
We use your personal information to:

  • Process bookings and payments.
  • Communicate booking confirmations and updates.
  • Connect Guests and Hosts.

3.2 To Provide and Improve Services:
Your data helps us:

  • Operate and maintain the platform.
  • Improve user experience through personalized features and recommendations.
  • Monitor usage trends to enhance platform functionality.

3.3 To Communicate with You:
We may use your email or phone number to:

  • Respond to inquiries or provide customer support.
  • Send platform updates, promotional offers, or important notices.

3.4 For Legal and Security Purposes:
We may process your information to:

  • Detect and prevent fraud, unauthorized activity, or other harmful conduct.
  • Comply with applicable laws, regulations, and legal processes.
  • Enforce our Terms of Service.

3.5 For Marketing:
With your consent, we may use your information for marketing purposes, including:

  • Sending newsletters and promotional offers.
  • Displaying targeted ads based on your activity on the platform.

4. How We Share Your Information

4.1 With Other Users:

  • Hosts and Guests: To facilitate bookings, certain information (e.g., name, contact details, and booking details) will be shared between Hosts and Guests.

4.2 With Third-Party Service Providers:
We may share your information with trusted third-party providers who assist us in operating the platform, including:

  • Payment processors to handle transactions.
  • Cloud storage providers for secure data storage.
  • Email and SMS providers for communication purposes.

4.3 For Legal Compliance:
We may disclose your information to:

  • Comply with legal obligations or respond to valid legal requests (e.g., subpoenas or court orders).
  • Protect our rights, property, or safety, or that of others.

4.4 During Business Transactions:
If rent-me.app undergoes a business transition, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 Aggregated or De-Identified Data:
We may share aggregated or anonymized data (which cannot be linked back to an individual) for research, analytics, or marketing purposes.

Part 5: Changes to the Privacy Policy and Contact Information

11. Changes to the Privacy Policy

11.1 Right to Update:
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other circumstances.

11.2 Notification of Changes:

  • Significant changes will be communicated to users via email or a prominent notice on our platform before they take effect.
  • The "Last Updated" date at the top of this policy will be updated to reflect the latest revision.

11.3 User Responsibility:
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

12.1 Privacy Concerns:
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, you can contact us at:

  • Email: [support@rent-me.app]

12.2 Escalation of Complaints:
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada: