Payment and Commissions
Last Updated: December 20, 2024
At rent-me.app, we are committed to providing a transparent and secure payment experience for our users. This page outlines how payments and commissions work on our platform.
1. Payment Process
1.1 Secure Transactions:
All payments are securely processed through our trusted third-party payment providers. Your financial information is encrypted and handled with the highest standards of security.
1.2 How Payments Work:
- For Guests: When you book a service, the full payment, including any applicable fees, will be charged at the time of booking.
- For Hosts: After a service is completed, payouts will be processed and sent to your designated account.
1.3 Accepted Payment Methods:
We accept various payment methods, including:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal
- Other region-specific payment methods (if applicable)
2. Host Payouts
2.1 Payout Timeline:
Payouts are typically processed within 5 to 10 days after the service has been successfully completed. However, it may take additional time depending on your financial institution.
2.2 Payout Methods:
Hosts can choose from the following payout methods:
- Stripe
2.3 Payout Accuracy:
Hosts are responsible for ensuring that their payout details are accurate and up to date. rent-me.app is not responsible for delays or losses caused by incorrect payout information.
3. Service Fees and Commissions
3.1 Platform Fees for Guests:
- Guests are charged a service fee to cover platform operations, payment processing, and customer support.
- This fee will be clearly displayed at checkout before completing the booking.
3.2 Commission for Hosts:
- rent-me.app charges Hosts a %15 on each completed booking.
- The commission is a percentage of the booking total (excluding taxes) and is automatically deducted from the Host's payout.
- The standard commission rate is [15%], subject to adjustments for promotional programs or special agreements.
4. Taxes
4.1 Taxes for Guests:
- Any applicable sales tax, VAT, or GST will be added to the booking total at checkout.
- Guests are responsible for reviewing tax details before completing their bookings.
4.2 Taxes for Hosts:
- Hosts are solely responsible for determining, collecting, and remitting applicable taxes for the services they provide.
- rent-me.app may provide tools to assist with tax calculations but does not guarantee accuracy or compliance.
5. Refunds and Cancellations
5.1 Guest Refunds:
- Refund eligibility is determined by the Host’s cancellation policy, which is displayed in each Listing.
- Refunds may exclude service fees, which are typically non-refundable.
5.2 Host Penalties:
- Hosts who cancel confirmed bookings may incur penalties, including reduced visibility of their Listings or deductions from future payouts.
6. Disputes and Payment Issues
6.1 Disputes Between Users:
- rent-me.app encourages Guests and Hosts to resolve disputes amicably.
- If a resolution cannot be reached, our support team may mediate and make a final determination.
6.2 Failed Transactions:
- In the event of a failed payment, the booking will not be confirmed until the issue is resolved.
- rent-me.app reserves the right to cancel bookings for unpaid transactions.
7. Currency and Exchange Rates
7.1 Currency of Transactions:
All transactions are processed in USD Dollar, unless otherwise specified.
7.2 Exchange Rates and Fees:
For payments or payouts involving currency conversion, exchange rates and associated fees are determined by the payment processor.
8. Host Payment Eligibility
8.1 List of eligible countries for host payments: To receive payments from us, you must have a Stripe account. Stripe accounts can only be created by residents of the following countries. However, if you already have a Stripe account and do not reside in one of these countries, you can still receive payments:
Australia 🇦🇺
Austria 🇦🇹
Belgium 🇧🇪
Bulgaria 🇧🇬
Canada 🇨🇦
Cyprus 🇨🇾
Czech Republic 🇨🇿
Denmark 🇩🇰
Estonia 🇪🇪
Finland 🇫🇮
France (Metropolitan France + French overseas regions and territories (French Guiana, Guadeloupe, Martinique, Mayotte, Saint-Martin, Réunion)) 🇫🇷
Germany 🇩🇪
Greece 🇬🇷
Hong Kong 🇭🇰
Ireland 🇮🇪
Italy 🇮🇹
Japan 🇯🇵
Latvia 🇱🇻
Lithuania 🇱🇹
Luxembourg 🇱🇺
Malta 🇲🇹
Mexico (only supported for marketplaces within Mexico) 🇲🇽
New Zealand 🇳🇿
Norway 🇳🇴
Poland 🇵🇱
Portugal 🇵🇹
Romania 🇷🇴
Singapore 🇸🇬
Slovakia 🇸🇰
Slovenia 🇸🇮
Spain 🇪🇸
Sweden 🇸🇪
Switzerland 🇨🇭
The Netherlands 🇳🇱
The United Kingdom 🇬🇧
The United States 🇺🇸
9. Contact Us
For any questions or issues related to payments and commissions, please contact us:
- Email: [support@rent-me.app]